Return & Refund Policy

Refund & Returns Policy

At DJRTR Online, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns Eligibility

You may return items if they meet the following conditions:

  • The item is unused, unworn, and in its original packaging.
  • The return request is made within [7] days of receiving the order.
  • The item is not listed as non-returnable (see Section 2).

To initiate a return, email us at devkamal825@gmail.com with your order details.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., cosmetics, skincare).
  • Customized or personalized products.
  • Digital products (e.g., downloadable files, gift cards).

3. Return Process

  1. Request a Return – Contact us at devkamal825@gmail.com with your order number and reason for return.
  2. Ship the Item – Once approved, ship the item back using a trackable service. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
  3. Inspection & Approval – We will inspect the returned item and notify you of the approval or rejection of your refund.

4. Refunds

  • If approved, refunds will be processed within [7] days to the original payment method.
  • Shipping fees are non-refundable.
  • If a refund is delayed, check with your bank or payment provider before contacting us.

5. Exchanges

  • We replace items only if they are defective or damaged.
  • If you need an exchange for the same product, email us at devkamal825@gmail.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or payment provider.
  • Contact your bank; processing times vary.
  • If the issue persists, email us at devkamal825@gmail.com.

7. Cancellations

  • Orders can be canceled within [24] hours of purchase for a full refund.
  • Once an order is shipped, it cannot be canceled.

8. Contact Us

For any questions regarding returns and refunds, reach out to:
📧 Email: devkamal825@gmail.com

Thank you for shopping at DJRTR Online!

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